General Admin Assistant (Isando, Kempton Park)
Company Background
New Source Imports Pty Ltd is an established importer with a digital-first strategy on a direct-to-consumer business strategy through e-commerce with our main website selling automotive parts & equipment www.autosupply.co.za.
At autosupply.co.za, our vision is to be Africa’s leading eCommerce supplier of aftermarket automotive products. We offer a wide range of high-quality automotive products at competitive prices, ensuring a simple and enjoyable buying experience for our customers.
Our commitment to excellence and customer satisfaction drives us to deliver top-notch products and unparalleled service.
Join our innovative team and contribute to a company that sets the standard in the automotive industry.
Job Description
Job Overview
Location: Isando, Kempton Park
Are you looking to combine your administrative skills with your passion for customer service and innovation? Do you thrive in a dynamic, fast-paced environment? autosupply.co.za is looking for a detail-oriented, communicative, and proactive General Administrative Assistant to join our team.
As a startup revolutionizing the auto parts retail landscape in South Africa, we blend passion for cars with cutting-edge technology to create a seamless and hassle-free online shopping experience for our customers. We’re in search of individuals who share our passion for innovation, teamwork, and excellence.
The Role
As a General Administrative Assistant, you will be the backbone of our operations, providing stellar customer service and supporting our sales team. You will manage administrative tasks related to warehouse and procurement while ensuring smooth and efficient operational workflows.
Key Responsibilities – include, but are not limited to:
- Customer Service:
- Spearhead customer service efforts by processing orders, tracking waybills, following up on delays, and handling returns, refunds, and exchanges promptly and professionally.
- Respond to customer inquiries across platforms – phone, email, and live chat/CRM – in a timely manner.
- Returns/Refunds:
- Receive and inspect returned stock.
- Take appropriate action, including returning items to stock, writing off damaged goods, processing exchanges, and completing RFC (Return for Credit) forms.
- Manage administrative tasks such as filing and scanning documents.
- Stock Counts/Checks:
- Conduct regular stock counts and checks, maintaining accurate inventory records.
- Report discrepancies and take corrective action promptly.
- Order & Logistics:
- Book waybills for outgoing shipments.
- Verify invoice details and payment lines.
- Check stock levels and prepare orders.
- Manage administrative tasks such as filing and scanning documents.
- Takealot Replenishments:
- Verify stock levels for Takealot orders.
- Pull and set aside stock for replenishment.
- Occasionally remove/add barcodes, pack, and send orders.
- General Administration:
- Manage document archiving, leave tracking, and ordering stationery, consumables, and warehouse supplies.
- Maintain an orderly workflow by refining standard operating procedures and coordinating resources.
- Perform ad-hoc tasks as required to support all departments and ensure efficient operations.
- Reception Duties:
- Answer calls and transfer queries to the relevant departments.
- Customer Success/Communication:
- Manage customer relationships through CRM systems.
- Handle customer inquiries via phone calls and email.
- Provide exceptional customer service and support in a timely manner.
Skills And Experience Required:
- High school diploma or equivalent
- 2+ years of experience in an administrative support role
- Proficiency in Google Workspace (Docs, Sheets, Gmail, etc.)
- Exceptional written and verbal communication skills
- Strong ability to prioritize tasks and manage time effectively
- High attention to detail and accuracy in all work
- Aptitude for learning new software and systems quickly
- Prior experience in the automotive industry is a plus
- Familiarity with digital tools such as DEAR Inventory, WordPress, WooCommerce, Stamped.io, Slack, Notion, and Kommo CRM, or a willingness to learn
Application Process
At autosupply, we believe that great colleagues create a great workplace. Finding the right fit for our team is crucial, and we understand that this could be a significant decision for you as well. Let’s take the time to get to know each other before making this commitment.
Our application process, which may be updated, includes the following steps:
Application Form (Approximately 20-30 minutes)
Asynchronous Video Interview (Approximately 25 minutes)
Work Sample (Approximately 60 minutes)
Live Interview (Approximately 60 minutes)
Due to the high volume of applications we receive, our small team may be unable to respond to everyone. If you don’t hear from us within 2-4 weeks, please consider your application unsuccessful.
We wish you the best in your journey to find your ideal role, hopefully with autosupply!
Jonathan
CEO
Chanté
Digital Manager
Hein
Digital Marketing
Paul
Business Consultant
