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Frequently Asked Questions (FAQ)

General FAQ

Before returning, please send an email to [email protected] (with your order # in the subject line) explaining the issue and providing images if possible.

One of our dedicated staff members will contact you to explain our process as well as assist you with your return.

We will process the refund within 7 days of receiving the goods.

You will be able to review the product at the bottom of the product page. You will also receive an email after you’ve acquired your product kindly asking you to provide us with a review. 

The waybill number will be provided after the purchase has been made. You can use the waybill number to track your delivery on the courier’s website.

We support debit/credit card payments and instant EFT payments (Ozow) on the website. In-store we support debit/credit card and cash payments. 

Cape town: Unit 2, Sunrise Building (behind Sunrise House) 55 Morningside Road, Ndabeni, Cape Town, South Africa, 7405

Johannesburg: Unit 3, Jet Works, 40 Electron Ave, Isando, Kempton Park, 1600

Our Bargain Box page showcases all our products that are on sale. 

Delivery FAQ

The couriers only deliver on weekdays from Monday to Friday between 08h00 – 17h00.

Unfortunately not, our courier services do not operate on public holidays.

Collect from our Store:  We do offer  an option for you to collect your order from our store in Cape town. Payment needs to be completed online or via EFT prior to collection. Our team will send you confirmation once your order is ready for collection.

autosupply,
Unit 2, Sunrise Building (behind Sunrise House) 
55 Morningside Road,
Ndabeni, Cape Town, South Africa, 7405

Collection hours: Weekdays 08:30am to 4:30pm 

Same day/ Next Day delivery: This option is for customers in Cape town, Western Cape only. Your address must be within the 40km radius from Cape town CBD. 

Please note that Large Parts/Items will incur an additional delivery cost. The cost is on average about R150  depending on the area and the parcel size, the cost will be stated in your cart before you proceed to payment. Please call us if you are not sure about anything.

Courier: This is a door-to-door service. This will be done through  Seabourne Express. The cost will be stated in your cart before you proceed to payment.

Delivery Times: This timeline is only applicable once the parts has left our Cape Town store (processing of orders take 1-2 working days):

  • To Main Centres (CTN, JHB, DBN, PE): 2 – 3 Working Days
  • To Regional Areas/Remote Areas: 3 – 5 Working Days 

Note: These delivery times are estimations; our large range makes it difficult to guarantee exact delivery times. To find out a more accurate delivery time on the specific items, please call us on 021 300 3476 or email [email protected]

It can range from 1-5 working days, depending on product availability and your choice of the vast delivery options available and where you reside. Please view further delivery.

Order processing takes between 1-2 working days. 

Please alert us via telephone or email. 

Find out more on our Return Policy page.

We are able to deliver throughout the African continent. If you would like to have something delivered to you out of South Africa, please contact us for a quote or more information. Prices are subject to destination. 

Technical FAQ

Diagnostics & Auto-Electrical

No, Autel can’t do odometer adjustments, it is however able to clone the original mileage from a faulty cluster & able to transfer that mileage onto the replacement unit. It is also illegal to adjust mileage in South Africa.

The MD808 Pro (discontinued) comes with 6 service functions while the MX808 has 18 service functions. The MX808 gives DTC tips, causes and solutions. 

The Ultra has a bigger screen, more onboard storage and a bigger battery. The Ultra also has dual screen functionality that allows you to run two apps simultaneously on the tablet with side by side view. 

It does not have the ECU coding functions. Limited coding functions include injector coding, electronic parking brake, steering angle sensor calibration and spare keys. 

Autel and Launch are direct competitors and have been in the market for a long time. No brand is better than the other, it all comes down to preference on how the user interface is on their respective machines.

The Autel AP200 is the most affordable device for DIY users. It features injector coding as well as spare key coding in its menu, which is found on the more expensive Autel models. It is small and compact with the ability to work on mobile (Android and iOS) via Autel’s dedicated app. The app can be downloaded for free from your mobile device’s app store. 

Auto Locksmith

You would need a key programming machine in order to program keys.

Yes, it is possible to make a key if there are no keys available.

The price for spare keys varies based on the vehicle and the procedure required for making the spare key.

A remote repair is possible based on the extent of the damage on the remote.

Our locksmiths offer a 6-month warranty after the service has been completed.

Unfortunately, programming would need to be done with the vehicle present as the key gets programmed to that specific car. 

Equipment & Tools

Return the items within 7 days and then the items can be sent back for either replacement or a refund. Goods returned may be subjected to a handling fee of 15% dependent on the condition of the product once returned and its packaging. We will not accept any items for return that have been modified or tampered with.

Shipping costs are calculated on Checkout.

Use the website search bar to search for the brand, make and model timing tool you need.

Tools have to be regularly maintained. If any liquid comes into contact with the tool, clean it using an appropriate cleaning agent or water. Avoid using tools for uncommon purposes.

Our products range from hand tools, automotive repair tools, leaking testing equipment, tyre & wheel care, car lifts and more. Visit our Tools & Equipment category to see our full product range.

Yes, we will provide you with the weight and dimensions of the product that you bought.

Car Parts

What we need from you for your enquiry is a picture of the part you require, and the year, make and model of your vehicle. 

Where possible, yes. However, we do recommend the client contacts a professional installer as we will not be held liable for any damages resulting from installation done by the client, staff or any other third party installer.

We would need to be provided with the part number on your previous/ current oil filter installed to make a recommendation.

Aftermarket parts are designed to function the same or even better than the original parts.

Yes, the refund period is within 7 days of purchase. The item could be credited and exchanged for the correct part. 

Yes, we do provide a 6-month warranty.

Not sure who to contact? 

Send us a direct e-mail

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We will always try to phone you. You will receive a WhatsApp*/email

to propose a time and some follow-up questions.