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Welcome to the 
help desk
HOW CAN WE HELP YOU
For general enquiries, contact us:
Call +27 87 094 8000
Please note the following:
- We deliver nationwide with an ETA of 3-4 working days.
- Cost & delivery: Delivery is calculated based on the weight, dimensions of the product and distance. Estimate costs shouldn’t exceed R150.
- We stock a full range of OEM Aftermarket body parts, engine timing tools, specialized tools, garage equipment, diagnostic and locksmith equipment.
(Keys, blades, shells and key programming devices); we also stock PPE Medical supplies.
FREQUENTLY ASKED QUESTIONS
Yes, Autel can do odometer adjustments; however it is illegal to adjust mileage in SA.
The MD808 Pro comes with 6 service functions while the MX808 has 18 service functions. The MX808 gives DTC tips, causes and solutions.
The Ultra has a bigger screen, more onboard storage and a bigger battery.
It does not have the ECU coding functions. Limited coding functions include injector coding, electronic parking brake, steering angle sensor calibration and spare keys.
Firstly you will need to create an ID on Pro.Autel.com. Thereafter you will need to download the Maxi PC Suite, and then use the MD808 Pro Memory card to update via PC or laptop.
Firstly, you will need to create an Autel ID on Pro.Autel.com then register the device followed by doing a software update. Alternatively, we can register and do the complete update on the client’s behalf.
30 minutes to an hour. Time is dependent on the vehicle’s requirements.
Yes we do charge extra, between R500 – R1200. Price depends on the vehicle (double-lock system = lock must be picked, Single-lock are easier to open).
Yes, we offer mobile emergency locksmith services.
Unfortunately we are situated in Cape Town. You would need a local locksmith in your area to assist you.
Yes, we deliver nationwide. Delivery takes between 2 to 5 working days.
Yes we can. We have a specific procedure to read the key combination and it will work the same as the original key.
Yes, the refund period is within 7 days of purchase. The item could be credited and exchanged for the correct part.
They are not Aftermarket SABS Approved but brand new and high quality OEM Aftermarket parts.
Return the items within 7 days and then the items can be sent back for either replacement or a refund. Goods returned may be subjected to a handling fee of 15% dependent on the condition of the product once returned and its packaging. We will not accept any items for return that have been modified or tampered with.
Where possible, yes. However, we do recommend the client contacts a professional installer as we will not be held liable for any damages resulting from installation done by the client, staff or any other third party installer.
We would need to be provided with the part number on your previous/ current oil filter installed to make a recommendation.
A number of companies make parts designed to function the same, or in some cases, even better than the original part.
These masks are non-sterile and should NOT be used for surgical procedures. These masks offer good general protection for use during the current global pandemic.
Our sanitizer dispensers are automatic or manual that can take both liquid sanitizer, gel sanitizer and soap liquids.
Yes. For orders placed before 4pm – collection can be arranged same day. Any orders made thereafter will only be made available for collection the following day. Should you not receive communication, kindly contact us before coming in to collect.
Please refer to the link provided with step by step instructions that you will find very useful & user friendly for first time buyers like yourself. https://justmedical.co.za/checkout-steps/
Please send your request to [email protected] and we will assist with a quotation.
We no longer offer bulk purchases. However, should you need any special requests, please send your query to “[email protected]” – one of your sales agents will be happy to assist.
Yes they do! You can find all of our certification on our website. Please click on one of our products and scroll down to find all the documentation.
Terms and conditions
Autosupply owns and operates this website. Access to and use of this Website and the products and services available through this Website are subject to the following terms...
Privacy policy
Autosupply is committed to protecting your privacy. This Privacy Policy explains our data processing practices and your options regarding the ways in which your personal data is used...
Shipping notes
How we do shipping: 24-48 hour delivery, 2-4 day standard delivery, local pickup / own courier. Choose what's suitable for you. *standard rates apply. TRACK YOUR PACKAGE...
About us
Our Mission at Autosupply, is to source high-quality products at competitive prices with a simple buying experience. We would like to be a business that is part of an ethical & ...
Do you have a question?
Connect with our sales and technical team
Not sure who to contact?
Send us a direct e-mail
Office information - Contact Us
Diagnostics: 087 094 4470
Equipment, Tools & Car Parts: 087 094 4675
Auto Locksmith: 087 094 4817
Technical Support/Customer Care: 087 094 4818
Accounts/ Finance: 087 094 4819
Office information – CPT
Located at: Unit 2, Sunrise Building (behind Sunrise House) 55 Morningside Road, Ndabeni, Cape Town, South Africa, 7405
Office hours: 8am – 5pm, Mon-Friday. Closed on Sat-Sun & Public Holidays
Office Number: 021 300 3476
Office information – Joburg
Located at: Unit 3, Jet Works, 40 electron road, isando, Kempton park
Office hours: 8am – 5pm, Mon-Friday. Closed on Sat-Sun & Public Holidays
Office Number: 010 880 8811 (ext – 2000)
Welcome to our help desk
Please note the following
- We deliver nationwide with an ETA of 3-4 working days.
- Cost & delivery: Delivery is calculated based on the weight, dimensions of the product and distance. Estimated costs shouldn’t exceed R150.
- We stock a full range of OEM Aftermarket body parts, engine timing tools, specialized tools, garage equipment, diagnostic and locksmith equipment.
(Keys, blades, shells and key programming devices); we also stock PPE Medical supplies.
FREQUENTLY ASKED QUESTIONS
Diagnostics & Auto-Electrical
DIAGNOSTICS SUPPORT
Herschel
Yes, Autel can do odometer adjustments; however it is illegal to adjust mileage in SA.
MD808 Pro comes with 6 service functions and the MX808 has 18 service functions. The MX808 gives DTC tips, causes and solutions.
The Ultra has a bigger screen, more onboard storage and a bigger battery.
It does not have the ECU coding functions. Limited coding functions include injector coding, electronic parking brake, steering angle sensor calibration and spare keys.
Firstly you will need to create an ID on Pro.Autel.com and thereafter download Maxi PC Suite and then use the MD808 Pro Memory card to update via PC or laptop.
Firstly, you will need to create an Autel ID on Pro.Autel.com then register the device followed by the software update. Alternatively, we can register and do the complete update on the client’s behalf.
Auto Locksmith
SALES AUTO LOCKSMITH
Riyaad
30 minutes to an hour. Time is dependent on the vehicle’s requirements.
Yes we do charge extra, between R500 – R1200. Price depends on the vehicle – (double-lock system = lock must be picked, Single-lock are easier to open).
Yes, we offer mobile emergency locksmith services.
Unfortunately we are situated in Cape Town. You would need a local locksmith in your area to assist you.
Yes, we deliver nationwide. Delivery takes between 2 to 5 working days.
Yes we can. We have a specific procedure to read the key combination and it will work the same as the original key.
Equipment & Tools Car Parts
SALES CAR EQUIPMENT
Keenan
Yes, the refund period is within 7 days of purchase. The item could be credited and exchanged for the correct part.
They are not Aftermarket SABS Approved but brand new and high quality OEM Aftermarket parts.
Return the items within 7 days and then the items can be sent back for either replacement or a refund. Goods returned may be subjected to a handling fee of 15% dependent on the condition of the product once returned and its packaging. We will not accept any items for return that have been modified or tampered with.
Where possible yes. However, we do recommend the client contacts a professional installer as we will not be held liable for any damages resulting from installation done by the client, staff or any other third party installer.
A number of companies make parts designed to function the same or in some cases even better than the original part.
We would need to be provided with the part number on your previous/ current oil filter installed to make a recommendation.
Hygiene and PPE
Support & Sales
Naeem
These masks are non-sterile and should NOT be used for surgical procedures. These masks offer good general protection for use during the current global pandemic.
Our sanitizer dispensers are automatic or manual that can take both liquid sanitizer, gel sanitizer and soap liquids.
Yes, you can collect your order, however; please note there is a 24-48 hour processing of orders time frame.
Please refer to the link provided with step by step instructions that you will find very useful & user friendly for first time buyers like yourself. https://justmedical.co.za/checkout-steps/
Yes we do, forward your request to [email protected] – one of your sales agents will assist you with a quotation
Yes, they do! You can find all of our certifications on our website. Please click on one of our products and scroll down to find all the documentation.
About us
Our Mission at Autosupply, is to source high-quality products at competitive prices with a simple buying experience. We would like to be a business that is part of an ethical & ...
TRACK YOUR PACKAGE
Use your waybill number to track your package.
Contact Us
Not sure who to contact?
Send us a direct e-mail
Office information - Contact Us
Equipment, Tools & Car Parts: 087 094 4675
Auto Locksmith: 087 094 4817
Technical Support/ Customer Care:
087 094 4818
Accounts/ Finance: 087 094 4819
Office information – CPT
Located at: Unit 2, Sunrise Building (behind Sunrise House) 55 Morningside Road, Ndabeni, Cape Town, South Africa, 7405
Office hours: 8am – 5pm, Mon-Friday. Closed on Sat-Sun & Public Holidays
Office: 021 300 3476
Office information – Joburg
Located at: Unit 3, Jet Works, 40 electron road, isando, Kempton park
Office hours: 8am – 5pm, Mon-Friday. Closed on Sat-Sun & Public Holidays
Office: 0108808811 (ext – 2000)
